A selection of the most commonly asked questions are included here. Your input is greatly valued in order to provide you with the best possible customer experience. Please contact us at support@navonskin.com if you have any questions.

 

Product

 

What is Australian Pink Clay?

Australian Pink Clay is a gentle, calming substance made up of a variety of amazing natural minerals. This innovative treatment protects the skin from daily pollutants such as oil, grime, and toxins while cleaning and revitalising the skin to give you bright, attractive skin when used every other day.

Does Navon utilise ingredients that are derived from nature?

Navon products bring together the finest of nature and technology to provide highly effective, safe, and effective skincare. Wherever feasible, we obtain our components locally and choose them for their purity, scientific performance, efficacy, and, most importantly, safety. 

How often should I use the Clay Mask?

It all depends on what you want to accomplish! We recommend starting 3 times a week if you're dealing with dark spots/hyperpigmentation or acne. If you feel the desire, you are free to utilise it every day. We recommend once or twice a week to retain a healthy shine.

How do I use Navon Pink Clay Mask?

Apply the mask, Leave it on for 10 min,Then rinse with warm water, gently massaging  the clay over your skin. The pumice will remove dead skin cells and improve blood circulation. Pat dry - Admire your glowing skin!

Am I still able to use this product as my skin gets irritated easily?

Without a doubt! Toxins are drawn out of the skin using active ingredients in our Navon Pink Clay Mask. Patch testing the mask on your inner elbow 48 hours before usage is recommended. In the first minute, you may feel a mild tingling sensation as the active components begin to work.

I feel a tingle when using the mask, is that normal?

Yes, that means active ingredients are working.

I'm pregnant, can I use Navon?

We congratulate you on your pregnancy and wish you all the best! Before using, We recommend that you speak with your local GP or Doctor prior to applying.

What is the best way for me to give feedback on a Navon product?

We appreciate all customer comments, and we welcome you to review your most recent purchase on our website. You are also free to send any additional product comments or recommendations to support@navonskin.com

 

Orders, Payments & Refunds

 

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours. 

Which currency will I be charged in?

We process all orders in AUD While the content of the cart is displayed in several currencies, you will checkout using AUD at the most current exchange rate.

How long will it take for my items to arrive?

It will usually take 3-7 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.

Who can I contact if I have a problem with my order?

All inquiries can be forwarded to support@navonskin.com

What is your Subscribe & Save service?

With our Subscribe & Save service, you can keep that glow going with automatic deliveries. You may set and cancel your prefered frequency at any moment. By automating your payments, you can eliminate the trouble of placing orders and be certain that your goods will come exactly when you need it. Please note that subscription orders do not accept AfterPay.

 

Shipping & Delivery

 

How much is delivery?

You can enjoy FREE shipping on all orders over $40! A standard shipping rate of AUD$10.00 or AUD$15.00 express, applies.

How long will it take to dispatch the order?

Shipping times in Australia vary based on a number of factors. The expected delivery time for non-tracked standard parcel mailing within Australia is 3-7 business days for urban locations and slightly longer for remote cities.

After you've placed your order online, you'll get an email confirmation with further information and shipping instructions to your provided email address.

Do you ship Worldwide?

Triple yes! We want the whole world to enjoy our products!

Where is your company located?

Our company's headquarters are located in Australia